Shipping Policy

Shipping Policy - the basics

All our online orders will be shipped via third party courier partner Australia Post, CouriersPlease and ParcelPoint. If your area is not serviceable with any of the said provider, do intimate us with your order number and we will get in touch with you.

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We work to deliver as early as possible with best courier partners. Most of the orders gets delivered in 2 to 4 working days for Australia and 2 to 7 days for Outside Australia. But as we send through third party courier services, we are not in control of the parcel once it goes out. Rarely there may be unexpected delay which we may experience due to unavoidable reason from courier partner. However our customer is important to us. If the delivery crosses 15 days (for Australia) and 20 days(for Outside Australia) from the date of dispatch, we resend the order or make 100% refund as per customer option. 

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When a customer provides incorrect address and when the package returns to us due to incorrect address, the courier charges has to be born by the customer. Incase the address is updated by the customer after the package dispatch from our office, we will no be able to change when it is in transit, the customer will have to pay the courier charge again to be shipped to right address.